FAQ’s

Are there income restrictions?

For food assistance, all clients living in Naperville, Aurora, all of DuPage Co., and parts of Will  County are subject to income restrictions. Your household’s gross monthly income must be within the guidelines established by the Illinois Department of Human Services for their family size.

There are no income restrictions to qualify for emergency assistance.

What if I can't come in to pick up food?

Any person listed as a member of your household can come to the pantry to pick up food distributions as long as they have the required documents. If no one from your household is available to pick up food, you can designate an individual to act on your behalf. This individual must have a completed proxy form and client identification in order to pick up household food. Proxy – English or  Spanish.

How often can I pick up food?

Loaves & Fishes serves households in Naperville and DuPage County. All clients within these service areas are able to receive groceries once a week.

Where can I park?

If you have an appointment with a staff member at Loaves & Fishes or you need to park to register, a limited number of parking spots are available on the east side of the lot, near door 2.

We are continuing to distribute our food through our drive-up model.  You will drive into the Loaves & Fishes lot, pop your trunk, and boxes of pre-packed food will be placed in your trunk.  The market will be opening in July, and additional parking information will be available at that time.

Only individuals with valid handicapped placards can park around the Loaves & Fishes facility. All others must park on the street or in the lot where the old Babies “R” Us was located. CARS PARKED IN THE BUSINESSES IN FRONT OF LOAVES & FISHES WILL BE TOWED.

 

View our Parking Map

Where are we located?

Loaves & Fishes is located at 1871 High Grove Lane, Naperville, IL 60540, in the business park just east of Rt. 59 and south of N. Aurora Rd.

From N. Aurora Rd & Rt. 59:
Turn south on Route 59 for 0.6 miles, then left at the light on Meridian Parkway/Glacier Park Ave. (at Target). Turn left again at High Grove Lane. Go 0.2 miles to the entrance of the pantry at 1871 High Grove Lane.

From W. Ogden Ave:
Follow Ogden Avenue (Rt. 34) as it turns south. Turn right on Quincy Avenue. Take a right on High Grove/Fort Hill Drive. Go 0.3 miles to the entrance of the pantry at 1871 High Grove.

*Our new building/hub is located at 580 Exchange Ct. in Aurora, IL, and will be opening in the late summer of 2021.

How long is the application process for the emergency assistance program?

We will conduct a phone interview initially with clients that will take approximately 30 minutes.

What kind of questions will be asked during the application process for emergency assistance?

We will ask you about your household, how many people are living there, their ages and birthdates. We will discuss expenses and income, employment, leasing information and why financial assistance is needed. Documentation will be requested and is required to be approved for assistance.

Why do I have to bring in documents to receive emergency assistance?

Documentation is a requirement of most emergency assistance programs, grant funders, and is needed to properly discern a request for assistance.

How long does the entire process take?

Assuming that the client has provided all of the paperwork, the whole process should take between 7 and 14 days.