FAQ’s

Are there income restrictions?

For food assistance, all clients living in Naperville and DuPage County are subject to income restrictions. Your household’s gross monthly income must be within the guidelines established by the Illinois Department of Human Services for their family size.

There are no income restrictions to qualify for emergency assistance.

What if I can't come in to pick up food?

Any person listed as a member of your household can come to the pantry to pick up food distributions as long as they have the required documents. If no one from your household is available to pick up food, you can designate an individual to act on your behalf. This individual must have a completed proxy form and client identification in order to pick up household food.

How often can I pick up food?

Loaves & Fishes serves households in Naperville and DuPage County. All clients within these service areas are able to receive groceries once every 7 days.

Where can I park?

Disability parking is available to clients who have authorized disability plates or parking placards. Placards must be present in the vehicle. Parking in restricted or prohibited areas is not allowed, even with disability plates and parking placards. Vehicles are also prohibited from parking in any manner that creates a traffic hazard.

View our Parking Map

Where are we located?

Loaves & Fishes is located at 1871 High Grove Lane, Naperville, IL 60540, in the business park just east of Rt. 59 and south of N. Aurora Rd.

From N. Aurora Rd & Rt. 59:
Turn south on Route 59 for 0.6 miles, then left at the light on Meridian Parkway/Glacier Park Ave. (at Target). Turn left again at High Grove Lane. Go 0.2 miles to the entrance of the pantry at 1871 High Grove Lane.

From W. Ogden Ave:
Follow Ogden Avenue (Rt. 34) as it turns south. Turn right on Quincy Avenue. Take a right on High Grove/Fort Hill Drive. Go 0.3 miles to the entrance of the pantry at 1871 High Grove.

How long is the application process for the emergency assistance program?

We will conduct a phone interview initially with clients that will take approximately 30 minutes.

What kind of questions will be asked during the application process for emergency assistance?

We will ask you about your household, how many people are living there, their ages and birthdates. We will discuss expenses and income, employment, leasing information. Someone will call you back to set up an appointment to bring in the proper paperwork.

Why do I have to bring in documents to receive emergency assistance?

We make a copy of the documents that are needed in order for our Finance team to make an informed decision as to whether or not we can financially assist you.

How long does the entire process take?

Assuming that the client has provided all of the paperwork, the whole process should take between 7 and 14 days.