FAQ’s

For food assistance, all clients living in DuPage, Will, Kane, and Kendall  County are subject to income restrictions. Your household’s gross monthly income must be within the guidelines established by the Illinois Department of Human Services for their family size.

There are no income restrictions to qualify for emergency assistance.

Any person listed as a member of your household can come to the pantry to pick up food distributions as long as they have the required documents. If no one from your household is available to pick up food, you can designate an individual to act on your behalf. This individual must have a completed proxy form and client identification in order to pick up household food. Proxy form ENGLISH | SPANISH

Loaves & Fishes serves households in DuPage, Will, Kendall and Kane counties. All clients within these service areas are able to receive groceries once a week.

If you have an appointment with a staff member at Loaves & Fishes administrative offices or you need to park to register, a limited number of parking spots are available on the east side of the lot, near door 2.

If you are visiting the Naperville Market to shop, please wait on High Grove until a member of our volunteer team directs you into the parking lot.  There are a limited number of parking spots available.
Please do not block the driveway entrances to our neighbor businesses.

We do have handicapped spots available.  Only individuals with valid handicapped placards can park around the Loaves & Fishes facility. CARS PARKED IN THE BUSINESSES IN FRONT OF LOAVES & FISHES WILL BE TOWED.

If you are visiting the Aurora Hub or The Compass Church for a pre-pack food pick up, enter the parking lot and follow the signs.

If you are visiting the Aurora Hub for your Online Market pick-up, please park in the designated numbered parking spot near the front of the building.

Loaves & Fishes Administrative Offices and Naperville Market are located at 1871 High Grove Lane, Naperville, IL 60540, in the business park just east of Rt. 59 and south of N. Aurora Rd.
From N. Aurora Rd & Rt. 59:
Turn south on Route 59 for 0.6 miles, then left at the light on Meridian Parkway/Glacier Park Ave. (at Target). Turn left again at High Grove Lane. Go 0.2 miles to the entrance of the pantry at 1871 High Grove Lane.
From W. Ogden Ave:
Follow Ogden Avenue (Rt. 34) as it turns south. Turn right on Quincy Avenue. Take a right on High Grove/Fort Hill Drive. Go 0.3 miles to the entrance of the pantry at 1871 High Grove.

The Loaves & Fishes Aurora Hub is located at 580 Exchange Court, Aurora, IL 60504.
Directions to the Aurora Hub 
From Rt. 59:
Turn west on Liberty St for 0.8 miles, then left onto North Commons Dr, for 0.2 miles turn right onto Exchange Ave 0.1 miles and in 350 feet turn right onto Exchange Ct.

The Compass Church/Bolingbrook Campus is located at 151 E. Briarcliff Road in Bolingbrook.  Directions to The Compass Church:  From Ogden Avenue and Rt. 53 (Lincoln Ave) in Lisle:  Travel south on Rt. 53 from Ogden Avenue for 7.2 miles; Turn left on E. Briarcliff Rd. for 0.2 mile; the destination is on the right

We will conduct a phone interview initially with clients that will take approximately 30 minutes.

We will ask you about your household, how many people are living there, their ages and birthdates. We will discuss expenses and income, employment, leasing information and why financial assistance is needed. Documentation will be requested and is required to be approved for assistance.

Documentation is a requirement of most emergency assistance programs, grant funders, and is needed to properly discern a request for assistance.

Assuming that the client has provided all of the paperwork, the whole process should take between 7 and 14 days.